Technology & SaaS
An AI agent that triages and routes support tickets automatically
Support tickets were manually triaged by a team lead every morning, delaying urgent issues and burning hours on repetitive categorization work.
The challenge
Support tickets were manually triaged by a team lead every morning, delaying urgent issues and burning hours on repetitive categorization work.
The solution
We built an AI agent that reads incoming tickets, classifies urgency and topic, routes them to the right queue, and drafts a first response for the agent to review.
The results
- 85%
- Tickets triaged automatically within a minute
- 40%
- Reduction in average first-response time
Tech stack
Tools used
OpenAIn8nAPIs
How we helped
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